Innovation
H is for Hospital
Alfred Health Emergency delivers emergency care at two hospital sites. At our Sandringham campus, approximately 30% of our patients are children. We identified an opportunity to enhance our patient experience when it comes to communicating essential information to our young patients.
Effective communication is essential for a child's experience in the emergency room and can shape their perceptions of healthcare settings and professionals. We believe that positive and reassuring information-sharing can make a world of difference, especially for children who are new to healthcare environments.
H is for Hospital project is a 5-part video series designed to improve the paediatric patient experience in the Emergency Department. Watch our videos below and tell us what you think.
H is for Hospital
The idea of going to hospital can be scary. In this short video we show some of the typical things a child will experience on their journey through Sandringham Hospital Emergency Department. It’s not as scary as some may fear! Watching this video with your child may help to alleviate some anxieties and help answer some of their questions ahead of time.
C is for Cannula
Join Amelia as she goes to the emergency department and learns what a cannula is and how it can help deliver medicine to her body.
X is for X-Ray
Join Adarsh as he goes to the emergency department and gets an X-ray to check the bones in his arm.
P is for Puffers
Join Carly as she goes to the emergency department and learns what a puffer is, and how it can help her breathing.
L is for Laughing Gas
Join Lucas as he goes to the emergency department to learn what laughing gas and how it can help when he needed some stitches.
